Tracked shipping within Canada and the US is free, while international shipping has an added fee at check out. Entering your shipping address will determine the fee. We use Canada Post delivery services with a tracking number. Ready-to-wear and made-to-order items ships out of Toronto. Couture orders ship directly from Manila to the customer via EMS.
For regular shipping, allow 1-5 business days within Canada, and 7-10 business days for delivery in the continental US. Alaska and Hawaii take a couple days more. Shipments from Manila usually take 7-10 business days, and you will also be provided with a tracking number.
Expedited shipping options are available with additional fees at check out. There is Canada Post Expedited (4 business days guaranteed), and Canada Post Xpress Post (2 business days guaranteed). Although Canada Post guarantees these services, we cannot guarantee US or any other country’s customs inspection, which has been known to cause delays on occasion. Please keep that in mind, as it is out of our control, and even the control of Canada Post.
If you are looking for faster service, please contact us at firstname.lastname@example.org with specific dates and we can explore available options.
All in-stock orders will ship within 3 business days, and you will receive a confirmation email as soon as they have shipped. This email includes additional information, such as your tracking number.
If you would like a special or custom order item, email us at email@example.com. We will provide to you all the details and discuss the timeline with you via email. Please make sure you use an email that you check often.
Once your order has been dispatched, we are unable to redirect your delivery to another address. To avoid any delays in receiving your order, we suggest that you provide a complete shipping address.
Prices displayed on the website are exclusive of taxes. Applicable sales tax will be calculated at checkout.
There are no customs or duties fees due for any orders shipped within Canada. Custom orders shipped directly to the customer from the Philippines, as well as orders shipped to destinations outside of Canada, might have duty and additional tax charged to the customer. We cannot control this and these are therefore not included or refundable.
For any other questions, please contact us at firstname.lastname@example.org.