Q: DO YOU HAVE A STORE IN TORONTO OR IN THE PHILIPPINES (OR ANYWHERE)?
A: VINTA Gallery is a Canadian company based in Toronto, where we sell our products direct to the global consumer through our website.
Q: WHERE ARE YOUR PRODUCTS MADE?
A: All VINTA labelled products are crafted by Master Estelita Lagman and the VINTA team of skilled sewers in our own atelier (NOT outsourced) in Parañaque City.
Q: WHERE DO YOU SOURCE THE MATERIALS FOR YOUR GARMENTS?
A: We source all kinds of beautiful, ethically produced, hand-loomed textiles from weavers directly across the Philippines, as well as imported fabrics (mostly Korea). All the silk we use is imported from China. For more details, check out our blog post about it here.
Q: AN ITEM I WANT TO BUY IS SOLD OUT WILL YOU BE RESTOCKING IT?
A: Sign up for our newsletter (scroll to the bottom of the page) to get the latest update on style restocks directly in your inbox. To inquire about a specific design restock or Special/Custom ordering on sold out items, please contact us at firstname.lastname@example.org.
Q: WHAT IS THE DIFFERENCE BETWEEN CUSTOM ORDER, READY-TO-WEAR, AND COUTURE?
Made to Measure/Custom Order: Ordering a made-to-measure garment, or a garment of an existing design, with customizations including specific measurements, colour/prints, types of fabric, added embellishment, etc. A custom order will have a fee of $250 and up, on top of the listed price, depending on types of customization. A custom order takes a minimum of 4 months for delivery. Rush orders require at least 3 months for delivery with a fee of $200. All Custom Orders require full payment to start the order.
For more details on specific requests, please email us at email@example.com.
Ready-to-Wear: Our Ready-to-Wear (RTW) or “off-the-rack” offering is always limited because of our atelier’s capacity to produce the clothing. With that in mind, we often only make 1 to 3 pieces of each design in each size. Sizing ranges vary depending on the design. RTW stock ships out from Toronto, Canada.
Couture/Wedding: Please see our Couture page here.
Q: WHERE ARE YOUR PRODUCTS SHIPPED FROM? CAN I EXPEDITE MY SHIPPING? CAN YOU SHIP INTERNATIONALLY? HOW CAN I CHECK THE STATUS OF MY ORDER?
A: Shipping questions are answered on our shipping page here.
Q: I BOUGHT THE WRONG SIZE. CAN I EXCHANGE MY GARMENT?
A: Yes, we allow exchanges of ready-to-wear garments; but the customer must pay for shipping costs to return the garment to us, as well as the shipping costs for the replacement item to be sent to the customer. Click here to read more.
Q: WHERE CAN I FIND PRODUCT SIZING INFORMATION?
A: Every ready-to-wear garment will have a sizing chart at the bottom of the page. These sizing charts will have actual garment measurements. To find out how to measure yourself properly, check out our measurement videos tutorials here.
Q: IS MY PERSONAL INFORMATION KEPT PRIVATE?
Q: CAN I CHOOSE MY CURRENCY I PAY IN?
A: Everything in the website is priced in US Dollars only.
Q: IS MY PACKAGE INSURED AND DO I NEED TO SIGN FOR MY ORDER?
A: All packages are only insured up to $100, without a required signature for delivery. For additional insurance, or to add other security measures to your package, contact us at firstname.lastname@example.org.
Q: WHAT FORMS OF PAYMENT DO YOU ACCEPT?
A: Visa, PayPal, Mastercard, American Express, and Discover.
Q: WHAT IS VINTA’S POSITION ON SUSTAINABILITY?
A: Read about our position in this blog post.