FREQUENTLY ASKED QUESTIONS

General Questions

VINTA Gallery is a Canadian company based in Toronto, where we sell our products directly to the global consumer through our Shopify website. 

All ‘VINTA Gallery’ and ‘Pamana by VINTA Gallery’ labeled products are crafted by the skilled VINTA team of garment workers in our own atelier (NOT outsourced) in Parañaque City.

We source all kinds of beautiful, ethically produced, hand-loomed textiles from weavers directly across the Philippines. We also source from local Philippine merchants offering imported deadstock fabrics from various countries.

Made to Measure/Custom Order: Ordering a made-to-measure garment or a garment of an existing design, with customizations including specific measurements, color/prints, types of fabric, added embellishment, etc. A custom order will have a fee of $400 and up, on top of the listed price, depending on types of customization. A custom order takes a minimum of 4 months for delivery. Rush orders require at least 3 months for delivery with a minimum fee of $300. All Custom Orders require full payment to start the order.

For more details on specific requests, please email us at customerservice@vintagallery.com.

Ready-to-Wear: Our Ready-to-Wear (RTW) or “off-the-rack” offering is always limited because of our atelier’s capacity to produce the clothing. With that in mind, we often only make 1 to 3 pieces of each design in each size. Sizing ranges vary depending on the design. RTW stock ships out from Toronto, Canada.

Couture/Wedding: Please see our Couture page here.

Shipping & Delivery

VINTA Gallery Inc. ships all orders from Canada via Canada Post.

Yes, expedited shipping is offered upon checkout. More information here.

After the order is processed, we will ship the following Monday, Wednesday, or Friday. Please consider this when estimating delivery date. If your shipment is urgent or you wish to check the status of your order, kindly email us.

Yes, we allow exchanges of ready-to-wear garments; but the customer must pay for shipping costs to return the garment to us, as well as the shipping costs for the replacement item to be sent to the customer. Click here to read more.

Every ready-to-wear garment will have a sizing chart at the bottom of the page. These sizing charts will have actual garment measurements. To find out how to measure yourself properly, check out our measurement videos tutorials here.

Please check out the details of our Privacy Policy here.

Everything on the website is priced in US Dollars and will convert via your bank. If you wish to view a different currency, you can change it by clicking on the currency on the top right corner of the page (on desktop) or click the dropdown menu (on mobile).

All packages are only insured up to $100,without required signature for delivery. For additional insurance, or to add other security measures to your package, contact us at customerservice@vintagallery.com.

Visa, Sezzle, PayPal, Mastercard, American Express, and Discover.

Read about our position in this blog post.

Return & Exchanges


Sign up for our newsletter (at bottom of page) to get the latest update on style re-stocks directly in your inbox. To inquire about a specific design restock, please contact us at customerservice@vintagallery.com.

No, all accessories/sari sari items are FINAL SALE.