BESPOKE OR COUTURE GARMENTS
All Bespoke and Couture garment orders are FINAL. We do not offer refunds, but we will pay for a local tailor to get the fit of your garment adjusted once it arrives, if need be. Tailoring reimbursement is invalid if you lose/gain a lot of weight from the time measurements are taken.
READY TO WEAR GARMENTS / ACCESSORIES,TEXTILES, JEWELRY
All sales are FINAL. We do not offer refunds for any of our product. We allow exchanges of garments; the customer must pay for shipping costs to return the garment to us, as well as the shipping costs for the replacement item to be sent to the customer. To be eligible for exchanges, you must first email us within 7 days of receiving the product to alert us of the damage or wrong size, and then return the product to us. Upon receipt of the item, we will ship out a replacement, if available. If a replacement is not available, we will refund you the full purchase price of the item. We do this because we only produce 1-2 garments in each size, and often by the time a customer wants an exchange, the next size is no longer available.
The sizing chart provided at the bottom of each ready-to-wear product is totally accurate and specific to that particular garment only. We urge you to consult the sizing chart in order to guarantee a perfect fit and avoid disappointment.
Coming from the old school couturier way of making garments, we always recommend good tailoring for any ready-to-wear "standard" sizing -- because every body is different, and while fast fashion has led us to believe off-the-rack clothing should fit everybody, it never does. We make our garments with enough seam allowances that you could very well adjust some dimensions so your VINTA garment fits you like a glove. Trust us, it's worth it. You will love your VINTA for many years to come!